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Cancellation & Refund

Overview
At Decapital, we strive to deliver exceptional service and customer satisfaction. We understand that sometimes circumstances change, and you may need to cancel or request a refund for your project. This policy outlines the terms under which cancellations and refunds are processed.

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Cancellation Policy

Cancellation Window: Clients may cancel their order within 2 days of placing it. If the project is canceled within this window, a full refund will be issued.


Cancellation After 2 Days: If a client wishes to cancel the project after the initial 2-day window, they may still do so; however, the refund will be subject to the terms outlined in our Refund Policy.


Refund Policy

Full Refund: A full refund is available if the cancellation is made within 2 days of placing the order and before any development work has started.


Partial Refund: Once the development process begins, clients are eligible for a partial refund. The amount refunded will be based on the stage of the project at the time of cancellation:

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  1. Initial Phase (up to 25% completion): 75% refund of the total project cost.

  2. Mid-Development Phase (25-50% completion): 50% refund of the total project cost.

  3. Advanced Phase (50-75% completion): 25% refund of the total project cost.

  4. Final Phase (75-100% completion): No refund is available.

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Requesting a Refund
To request a refund, please contact our support team at support@decapital.co.in with your project details and the reason for cancellation. We will process your request as quickly as possible and notify you of the status of your refund.

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Exceptions

Non-Refundable Services: Certain services may be non-refundable, including but not limited to custom software development, specialized consultations, or other bespoke services. This will be communicated at the time of order placement.


Contact Us
If you have any questions or concerns about our cancellation and refund policy, please do not hesitate to reach out to our support team at support@decapital.co.in. We are here to assist you and ensure a smooth experience with Decapital.

Note: This policy is subject to change without prior notice. Please review it regularly for any updates.

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